@thecreativeone91 said:
@Breffni-Potter said:
I guess I view the support as more of a commodity. Rather than bespoke, Conversely if someone wants an out of scope support package, the conversation will be had then.
I think a B2B IT company shouldn't see it self as commodity, if people want commodity they go to geeksquad, staples etc. you shouldn't try to compete with them.
Exactly. And... they would say the same thing about the site, right? They would say "a company providing bespoke support wouldn't publish prices because we aren't looking for GeekSquad type support". Look at it from their perspective, reading your price list makes it feel like GeekSquad is exactly your competition. So the customers you feel will understand these aren't the real prices, are the very ones that I think will avoid you because of the set prices.