Right, no more stolen logo. if the site has not yet changed for you then you might need to clear cache. Brochure has been yanked for now, to be updated.
Interesting to have a few fresh set of eyes over the whole piece.
I guess I'm influenced more from live events.
You can hire a projector from anyone, but the quality of the engineer to set it up and operate it will be different depending on where you go. All of them disclose pricing for the bread and butter, hire our kit, basic bench work but anything custom is quotable.
@thecreativeone91 said:
I think a B2B IT company shouldn't see it self as commodity, if people want commodity they go to geeksquad, staples etc. you shouldn't try to compete with them.
B2B and consumer to start with. The UK price for comparison is 3x what geeksquad charge, too many people have been burnt by that level of service. I guess you'd compare it with a two star hotel trying to compete with a 4 star hotel, both of them are hotels but you get a different experience.
@scottalanmiller said:
Although I think maybe the goal is bench support, not IT consulting or MSP work. From reading the site, I did not get the impression that the goal was to provide IT services.
Bench Support is a starting point yes. Are the other aspects not presented well enough? Auditing/Project work? Spent quite a bit of time on the lay-out so that all 3 areas were clear.
@JaredBusch said:
We very specifically do not reference ourselves as a MSP.
Unless I'm badly mistaken, I've been careful not to say that anywhere.
@JaredBusch said:
We bill by hour period. We tell our client, there will never be a month with no work as everything needs checked occasionally, but if nothing is wrong, that will be minimal time.
I might say that then it places the client in a very disadvantaged position. Let me play this out hypothetically.
Apart from trusting that you will do the right thing by them, there is no motivation for you to prevent issues happening to them down the line as that is hourly work you will want to bill for, if bad things don't happen, revenue vanishes.
Not accusing you of anything, just spinning the other side of the coin.
Where as with this model, it is in my interest to prevent issues/problems, If a client is stable and happy across a year, that's a years worth of revenue as my incentive plus by preventing issues, I get an easier life. You cannot prevent 100% of problems but there is a lot of work you can do.
Having said that, I agree with blocks of time to a point, If you've commissioned a whole new server/network, then surely you would want to mark a separate pool of billable hours for "snagging" - Which if they don't use is refunded to them but they've been up front and agreed it.
@scottalanmiller said:
Normally they rely on being a loss leader for sales, as well. Look at GeekSquad or Staples, their bench services are only there to improve sales. You need the sales to make it make sense.
Don't intend it to be a loss but it certainly is meant as a means of beginning to establish trust, The most powerful advertising tool I have ever seen is word of mouth recommendation, If we deliver a service that is.
- On time
- On budget
- Trustworthy
- High Standard
With the small stuff, you are more likely to take the risk on larger projects.
There may come a time when the bench side is dropped completely, I've done some number crunching and although the numbers are not massive, they are enough to justify offering it to those who need it, especially when you already have a pool of clients.
Really grateful for the points raised/feedback. Would be pleased to hear more.