@JaredBusch said:
@Breffni-Potter said:
Is there a business decision behind that? Surely that's the same as saying "Oh I won't use that level of internet provider, I want this provider" and pay £££ for a connection.
I would not avoid an IT firm that supports home users just for that reason, but I would be skeptical of their ability to support my business.
The difference in service types supported is huge.
@Breffni-Potter said:
I'm not targeting the average PC world user. I'm trying to aim elsewhere.
What you are targeting is not relevant. The key thing is simply that the word "residential" exists at all. This means you are not a B2B focused provider. I would much prefer to only hire firms that are focuse don business support because based on that being all they do, I will have a much higher chance of getting quality service.
This does not mean that your company cannot provide quality service to both markets. But you will find yourself being ignored for other choices simply because of it.
I agree here. Adding residential as an option really changes how people see you (IMHO.) It's okay to cover residential and just not put it out there as advertising. NTG's policy, for example, is we will do residential but you have to treat it like a business (business billing, business rates, business account.) Only makes sense if you are talking about a remote residential office that is part of a corporate contract - when needed we don't want to not offer it, but we don't want home users thinking that they can get service from us.